General terms and conditions

Version 1.2

1. SCOPE / GENERAL

Les Fondues Wyssmuller® services are restricted to the territories of Switzerland and the Principality of Liechtenstein. The range of products on offer may differ slightly depending on the delivery location. These General Terms & Conditions (henceforth “GTC”) apply to all Les Fondues Wyssmuller®services.

2. REGISTRATION and ORDER PLACEMENT

2.1.

Registration only legally competent persons may register with the online shop. Registration is free of charge. No entitlement exists for admission to the online shop. The data required for registration that are provided by the customer, must be complete and accurate. The customer is responsible for updating their own data. Several times a year an infomail with the latest news or special promotions can be sent to the email address indicated during the registration process. The customer can unsubscribe from this infomail at any time by clicking on the appropriate link in the footer at the bottom of the email.

2.2. Order placement / contractual relationship

All orders must be placed online via the order page. Orders may be placed up to ten days before the required delivery date. Orders are confirmed to the customer by email. No contractual relationship exists between the customer and Les Fondues Wyssmuller® until this order confirmation has been issued. Les Fondues Wyssmuller® may decide for any reason whatsever not to accept an order and to refuse to confirm it. In placing an order, the customer confirms the accuracy of all the information they provide.

2.3. Volume limitations

A maximum of 20kg of goods can be ordered per order. In all cases Les Fondues Wyssmuller® reserves the right to limit the delivery quantity for particular products or, if need be, not to deliver a particular product at all.

2.4.

Amending and cancelling orders cannot be amended once it has been confirmed. A confirmed order may be cancelled during Customer Service opening hours, up until 36 hours before delivery.

2.5. Incomplete order fulfilment

Les Fondues Wyssmuller® primary objective is to deliver all products ordered in the right quantity and to a high quality standard. In exceptional cases for various reasons, however, insufficient products may be available or it may not be possible to release a product. If products are unavailable at the time of delivery, they are not delivered later and no substitute products are delivered. The actual quantity delivered is stated on the delivery note and on the invoice. The customer is not entitled to compensation, pecuniary or in kind, in respect to quantities delivered partially or not at all. If an item is not delivered, despite being billed, the amount in question will be credited to the customer. No subsequent delivery will be made, and the customer is not entitled to claim compensation.

3. DELIVERY

3.1. Order delivery

Orders are delivered directly to the delivery address and recipient specified by the customer or are collected by the customer at our store in La Tour-de-Trême. Deliveries are made either by Post Switzerland.

3.2.

Delivery times and adherence to delivery periods coop@home and our delivery partner make every effort to adhere to the delivery periods. However, all delivery times specified by coop@home are for guidance purposes only. If a delivery period is not complied with, the customer is not entitled to withdraw from the contract or to receive compensation. Should coop@home or its delivery partner not be able to deliver an order confirmed by coop@home, there is no obligation to carry out the delivery. The customer is not thereby entitled to compensation.

3.3. Delivery charges

The amount of the delivery fee according to the post office charge: CHF 20.00

This includes a guarantee that the products will be delivered refrigerated within 48 hours. We guarantee this with a special insulation box and cooling elements. Within 24h you receive the products with a temperature of max. 6° C

3.4. Delivery note and invoice

Delivery notes and invoices are sent electronically whenever possible.

4. PRICES and PAYMENT

The prices stated in our order confirmation are decisive. Unless otherwise agreed, the prices are exclusive of transport costs, including VAT. The current prices are published in the online shop, subject to price changes and errors.

4.1. Price conditions

All prices are quoted in Swiss francs, including VAT at the applicable rate. The prices charged are those displayed on the www.wyssmuller.ch website at the time of the order.

4.2. Payment methods / creditworthiness

Various payment methods are available, depending on the products and the means of dispatch. Les Fondues Wyssmuller® is entitled to decide at its own discretion which payment method to accept in each case.

5. PRODUCT DECLARATION

5.1. Product information

We take care to update the product information published in the web shop regularly. In exceptional cases, the information may deviate from the details printed on the product packaging. In such an instance, the information on the packaging takes precedence. Because recipes may change anytime, we recommend that you regularly consult the ingredients list and allergy-related information on the packaging.

5.4. Right of use

Les Fondues Wyssmuller® has the exclusive right to use all product descriptions, images, photographs and texts.

6. SALE of ALCOHOL PRODUCTS

Les Fondues Wyssmuller® does not sell or supply alcohol products to young people under the age of 18.

10. ADMINISTRATION & COMPLAINTS

The administration provides information and personal advice regarding any questions, problems or complaints about Les Fondues Wyssmuller®. Les Fondues Wyssmuller®, Administration, Route de Villars d’Avry 6, CH-1645 Le Bry / Pont-en-Ogoz, Phone: 026 916 34 81, E-Mail: info@wyssmuller.ch

§16 Data protection

The privacy policy is an integral part of these terms and conditions. With the acceptance of these terms and conditions you also declare your agreement to the data protection declaration.

11. GENERAL TERMS

11.2.

Severability clause should any provisions of these GTC prove to be unenforceable or invalid, the validity of the remaining provisions shall remain unaffected.

11.3.

In the event of legal proceedings, the exclusive place of jurisdiction is Bulle in the canton of Fribourg in Switzerland; in this case the court in Gruyère. The applicable law is the Swiss Code of Obligations.